ADSelfService Plus resets the password in Active Directory and notifies the GINA/CP client that the reset operation is successful. For more information on the GINA/CP client, click here. When remote users forget their Windows passwords, they can use ADSelfService Plus’ GINA/CP client to reset their password right from the logon screen of their machines. How ADSelfService Plus updates Active Directory cached credentials? After a successful remote password reset, the cached password is automatically updated in the user's machine. By clicking this link, users can reset their domain passwords. How remote users can update Windows cached credentialsĪDSelfService Plus comes bundled with a GINA/CP client, which places the Reset Password/Account Unlock link right on the Windows logon screen once installed. This means the user will not be able to access their machine even the help desk technician cannot assist them, because resetting the password in Active Directory will not update the cached credentials, as help desk technicians cannot change passwords remotely. 
However, when a user forgets the password and it is reset in Active Directory by the IT help desk, the cached domain credentials in the users' machines are rendered inaccurate.This cached credential makes it easy for users to log on to their Windows machines when they have no way of reaching the domain controller for authentication. When users log on to an Active Directory domain, a form of the logon information is cached locally on their machines (example: Windows 10 or Windows 7 laptops).
What are Active Directory cached credentials? ADSelfService Plus, a web-based self-service password management solution, allows users to securely reset their passwords in Active Directory, automatically update the cached domain credentials on their machines from their login screens, and more.
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